Terms & Conditions

For new patients:

If you are a new patient, please proceed to booking a free 30 minute consultation under the “I am a new patient” section. All our consultations for new patients at Cityskin are free. New customers cannot book an appointment directly. We believe it is important for you to receive the best medical advice before proceeding with a cosmetic procedure. This policy is in line with TGA guidelines. We appreciate your understanding and cooperation.

For existing patients:

This appointment type is exclusively reserved for existing patients who have had a consultation with a Cityskin Practitioner. This policy is in line with TGA guidelines. We appreciate your understanding and cooperation.

By booking an appointment with Cityskin you accept the following terms and conditions.

Booking deposits are required at the time of booking to secure your appointment. This fee will be deducted from your treatment cost on the day, or refunded if you choose not to have a procedure.

We require you to confirm your appointment before arrival to secure it. If you choose not to confirm your appointment it may result in cancellation and forfeiting your deposit.

48 hours’ notice is required for any cancellations or rescheduling of appointments.

Booking deposits are non-refundable if clients do not attend their appointment, cancel, or reschedule their appointment within 48 hours of the appointment time.

If no treatment occurs on the day, you can request a refund of your deposit or allocate it towards treatment at your next appointment.

Deposits are credited towards treatment in full.

Bianca Quon

Cosmetic Nurse
Registration: NMW0001717100

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Bianca has been a dedicated nurse for 25 years, with 18 of those years spent specialising in the aesthetic industry. She successfully completed her Bachelor of Nursing in 2002 and transitioned into cosmetic aesthetics in 2007, working across both Melbourne and the UK. This extensive experience makes Bianca a highly skilled and accomplished professional in her field. She has held prestigious positions such as National Aesthetic Training Manager, National Clinical Standards Manager, and Clinical Nurse Specialist for some of the UK’s and Australia’s largest cosmetic providers. Bianca’s expertise has been further enhanced through collaborations with leading dermatologists and aesthetic medicine specialists in Melbourne. 

As a senior member of the Cityskin team, Bianca brings a wealth of knowledge and experience to her role. Her dedication to ongoing clinical practice and education has enabled her to train numerous doctors and nurses in facial assessment, facial anatomy, and the effects of ageing. Clients choosing Bianca benefit from her extensive background and unwavering commitment to excellence, ensuring they receive the highest quality care and the most effective cosmetic treatments available. 

Bianca is deeply committed to staying at the forefront of the industry, regularly attending conferences both locally and globally to expand her knowledge and expertise. This dedication ensures her clients receive the latest, most advanced cosmetic treatments. Through in-depth consultations, Bianca takes the time to understand her clients’ needs, ensuring each treatment is tailored to their unique requirements. 

With her extensive experience and commitment to continuous growth, Bianca guarantees exceptional outcomes using the latest advancements in the aesthetic field. Her treatments are especially beneficial for clients looking to restore a youthful appearance and enhance their self-confidence. Clients can trust that Bianca will thoughtfully assess and treat their individual features, enhancing their natural beauty with precision and care. 

Kristie Phillips

Cosmetic Nurse
Registration: NMW0002004043

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Kristie began her career in dermal therapies in 2004, bringing exceptional expertise in laser and dermal cosmetic treatments to our team. Her academic credentials are robust, with a Bachelor of Science (Medical Science) completed in 1999 and a Bachelor of Nursing obtained in 2015. Kristie’s professional journey includes honing her nursing skills in surgical and acute medical wards at the prestigious Royal Melbourne Hospital, with a focus on neurology and cardiology. 

With over 8 years of experience as a cosmetic nurse, Kristie has cultivated a deep understanding of aesthetic medicine across a variety of clinical environments. She has worked alongside dermatologists, cosmetic radiologists, and seasoned cosmetic physicians, further enriching her clinical expertise and aesthetic judgment. 

Kristie’s passion for anti-aging treatments is evident in her versatile skill set. From addressing mid-face volume loss to performing facial slimming treatments for bruxism, she embraces a natural philosophy in facial rejuvenation. She is particularly enthusiastic about the growing trend of treatments that stimulate natural collagen production in the skin, reflecting her belief in a holistic approach to achieving and maintaining youthful, radiant skin. 

With her extensive knowledge of laser and skin therapies, Kristie integrates these insights into every cosmetic consultation. She understands that achieving optimal skin health and a youthful appearance requires more than a single solution. Her commitment to ongoing education is unwavering; she regularly attends conferences and training sessions to stay at the forefront of the industry. 

Kristie values the importance of collaboration, working closely with experienced doctors and nurses to ensure the highest safety standards and the best aesthetic outcomes for her clients. Her dedication, extensive experience, and holistic approach make Kristie a standout practitioner in the field of cosmetic aesthetics. 

Lauren Atkins

Cosmetic Nurse
Registration: NMW0002042091

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Meet Lauren. 
Lauren is a Registered Nurse with nine years of experience, known for her calm presence, gentle technique, and genuine care. With a background in neurosurgery and trauma at The Alfred Hospital, she brings a deep clinical understanding and steady hands to every treatment. 
 
Her journey into cosmetic nursing began from a personal placesitting in the client chair herself. That experience gave her a real appreciation for how powerful these cosmetic treatments can be when they’re done with intention, empathy, and skill. Today, that’s exactly what she offers: personalised, natural results that leave clients feeling confident, refreshed, and still like themselves. 
 
Lauren takes the time to truly understand what each client is hoping to achieve. Her approach combines subtle enhancements with a strong focus on skin quality and facial balancenever overdone, always tailored. Whether it’s smoothing fine lines or restoring volume, her work is grounded in honesty, precision, and care. 
 
Clients describe Lauren as someone who listens, who makes them feel safe, and who always has their best interests at heart. Her medical background, paired with her warm and approachable nature, helps create a space where clients feel genuinely supported and confident in their care.

Melissa Jukes

Cosmetic Nurse
Registration: NMW0002260099

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Melissa is a highly skilled and compassionate cosmetic nurse with a strong foundation in aesthetic medicine. With a background in Critical Care nursing and advanced training in non-surgical cosmetic procedures, she combines clinical expertise with a refined artistic eye to deliver exceptional, natural-looking results. 

Known for her meticulous approach and commitment to facial harmony, Melissa tailors each treatment to suit the unique features and goals of her clients. Her focus is on enhancing natural beauty, softening the visible signs of ageing, and restoring a refreshed, balanced appearance. 

Client care and safety are at the heart of Melissa’s practice. She is dedicated to educating her clients and building personalised cosmetic treatment plans based on honesty, trust, and professional insight. Her commitment goes beyond aesthetics; she prioritises long-term skin health and overall wellbeing, ensuring every client feels supported and confident throughout their journey. 

Dr. Greg Scher

Cosmetic Doctor
Registration: MED0001210737

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Dr. Greg Scher is a Cosmetic Physician and offers wrinkle management, volume enhancement, and double chin removal. Originally from New Zealand, Greg graduated from the University of Auckland in 2005 with a Bachelor of Medicine & Bachelor of Surgery.  

Greg is determined to give his patients a rejuvenated and natural look by bringing together his passion for medicine, anatomy, aesthetics, and procedural skills, which he has refined throughout 9 amazing years as a Cosmetic Physician. Greg finds it most rewarding to be a part of his clients’ self-care journeys and feels grateful to witness firsthand the confidence they gain from his cosmetic treatments.   

Known for his gentle artistic approach, he tailors every treatment to his patients’ needs to make them feel more confident and attractive. He believes in a model of care where combining anti-aging treatment with managing overall health gives a better outcome. Dr. Greg works at Cityskin Malvern and Melbourne CBD.  

In his spare time, Greg loves to sing, play tennis, and spend time with his much-loved family.  

Ollie Atanasovska

Cosmetic Nurse
Registration: NMW0001623681

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With an impressive career that began in 1999, Ollie transitioned to specialising in aesthetics in 2016, bringing excellence and compassion to the cosmetic field. Her profound expertise and gentle touch make her a trusted name among clients seeking to achieve their desired aesthetic goals.

Ollie’s dedication to her craft is evident not only in her day-to-day work but also in her continuous pursuit of knowledge. She regularly attends conferences, seminars, and cadaver workshops to stay at the cutting edge of cosmetic treatments, ensuring she delivers the best and most advanced care to her clients.

Clients are drawn to Ollie for her calming presence and her commitment to education. She empowers her clients by providing insightful advice on skin health and guiding them on how to enhance their natural features subtly and effectively. Whether smoothing out fine lines or accentuating natural beauty, Ollie’s approach is always marked by a delicate, artistic touch.

Her unwavering commitment to excellence and her genuine care for her clients make her not just a practitioner, but a true artist in aesthetic medicine.

Brodie Lousada

Cosmetic Nurse
Registration: NMW0002450180

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Brodie is a Registered Nurse with extensive experience in both Cosmetic and Emergency nursing. She completed a Bachelor of Nursing at Monash University, where she was selected for the Monash at Peninsula Health Program and graduated with strong academic achievement.

Her clinical background includes working within the Emergency Department at Peninsula Health and her current role as a Triage Registered Nurse in Urgent Care. Alongside this, Brodie has built a diverse career in aesthetics, working as a Cosmetic Nurse, Clinic Manager and Cosmetic Nurse Educator in one of Melbournes leading institutes.

With a holistic approach to anti-aging and skin rejuvenation, Brodie is dedicated to delivering personalised treatment plans, that truly understand and respect each clients goals. Brodie has a strong passion for facial balancing and specialises in creating subtle and refined enhancements, with the goal of creating refreshed and natural results.

Brodie prides herself on creating a supportive and welcoming environment, where her clients feel safe, confident and well informed every step of their journey.

Dr. Mira Klein

Cosmetic Doctor
Registration: MED0000978650

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Dr Mira is a Cosmetic Physician and GP with over 18 years of experience in various specialities of medicine and surgery, with a special focus on Cosmetic medicine.
She completed her medical degree in 2002 and was then nominated as a Physiology lecturer at Otago Medical School in New Zealand which helped her master the knowledge of anatomy and physiology of human body.

Dr Mira specialise in anti-aging treatments at Cityskin including antiwrinkle, dermal fillers, double chin injections and bio-stimulators.
Dr Mira is known for her ‘less is more’ approach where she tailors her treatments to the individual client achieving a subtle and natural result. Dr Mira works alongside her clients to promote their natural beauty and help them feel the best versions of themselves. She is known among her clients as having a caring nature and gentle hand when it comes to guiding her clients on their cosmetic journeys utilising a holistic approach to achieve impactful anti-aging treatments.

Monika Urbanski

Cosmetic Nurse
Registration: NMW0002599051

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Monika began her journey in aesthetics as a Dermal Clinician in 2004 after completing a bachelor’s in health science Dermal Therapies. Her passion for medical aesthetics led her to complete a Post Graduate degree in Nursing, becoming a registered nurse in 2021.

Throughout her career, Monika has worked in diverse clinical settings, including Skin Clinics, Cosmetic Surgery Practices, and Women’s Health clinics. Collaborating with plastic surgeons, nutritionists, and cosmetic physicians has given her a comprehensive understanding of the multifaceted approach required to achieve beautiful aesthetic results.

Monika specialises in creating personalised treatment plans that enhance and complement cosmetic treatments, focusing on skin health and natural beauty. Monika offers advanced treatments that enhance skin health and restore a client’s natural beauty, always aiming for balanced and natural results.

Committed to safety and innovation, Monika continually pursues education and development to deliver outstanding results using best practices. Her gentle and client approach ensures clients receive exceptional care and support during their cosmetic treatments.

With Monika’s expertise and dedication, clients can trust they are in skilled hands, receiving top-tier aesthetic care designed to enhance their natural beauty and achieve optimal results.

Dr. Filip Vukasin

Cosmetic Doctor
Registration: MED0001208564

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Dr. Filip Vukasin is a distinguished Cosmetic Physician and General Practitioner (GP) with over 10 years of experience as a cosmetic doctor and 13 years as a GP. He has received extensive training in Melbourne and has a wealth of experience working across Australia, as well as volunteering in medical roles overseas. His expertise spans a wide range of cosmetic treatments, and Dr. Vukasin takes great pride in his ability to incrementally enhance a person’s aesthetic, ensuring a harmonious and balanced appearance. 

Dr. Vukasin views the body holistically and considers anti-aging treatments as vital tools in the lifelong journey of health and wellness. He advocates for integrating these treatments with a healthy diet, regular exercise, and psychological fitness to achieve optimal well-being and confidence. 

Committed to continuous education, Dr. Vukasin regularly attends conferences and training courses to stay at the forefront of the latest advancements in cosmetic medicine. His dedication to lifelong learning extends to teaching, as he has shared his knowledge and skills with other doctors and nurses. 

Fluent in English, Serbian, and Spanish, Dr. Vukasin offers consultations in these languages, ensuring a comfortable and personalised experience for a diverse range of clients. Outside of his clinical practice, he enjoys writing novels, traveling, and spending quality time with his family. 

Dr. Filip Vukasin’s comprehensive approach, deep expertise, and commitment to client well-being make him a leading figure in the field of cosmetic medicine. 

Dr. Stephen Whelan

Cosmetic Doctor
Registration: MED0002195825

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Dr Stephen Whelan is a cosmetic doctor practising at Cityskin. He completed his medical degree at University College Dublin in 2017 and has since gained a broad and valuable foundation of medical experience across psychiatry and emergency medicine. These specialties have equipped him with a deep understanding of both the psychological and physical aspects of patient care, as well as an ability to work calmly and effectively in complex clinical situations.

Dr Whelan commenced his training in aesthetic medicine in 2020 and, has gone to fully dedicate his time to the cosmetic field. He is committed to practising with the highest ethical standards, ensuring that every treatment is evidence-based, safe, and tailored to individual needs. His philosophy centres on honesty, transparency, and a genuine focus on achieving natural results that enhance rather than change a patient’s appearance.

With a calm and approachable manner, Dr Whelan takes time to listen carefully to his patients’ concerns and goals. He places great importance on clear communication, realistic expectations, and long-term treatment planning, aiming to provide results that not only meet aesthetic goals but also support overall confidence and wellbeing.

Outside of his clinical work, Dr Whelan continues to develop his expertise through ongoing education in cosmetic medicine, ensuring he remains up to date with the latest advances in treatments, safety protocols, and techniques. His patients value his integrity, attention to detail, and patient-centred approach.

Chloe Theophanous

Cosmetic Nurse
Registration: NMW0002468843

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Chloe is a registered nurse who graduated from Monash University and has built her career on a strong foundation of clinical experience and patient care. She spent more than five years working in a busy emergency department, where she developed skills in safety, precision, and clear communication – qualities that continue to shape her practice today.

After completing additional training in aesthetic medicine, Chloe chose to focus her career in this area. She enjoys working closely with clients to understand their concerns and goals, taking the time to ensure each treatment plan is tailored to the individual. Her warm and approachable nature helps clients feel comfortable and supported throughout the process.

Chloe’s priority is always client safety and wellbeing. She values open conversations and makes sure clients have the information they need to make decisions that feel right for them. Known for her caring approach and professionalism, Chloe is dedicated to creating a safe and welcoming environment for every client she meets.

Tracey Lindskog

General Manager

Ulf Lindskog

Finance Manager

Jessica Griffin

Practice Manager

Dr Harsimran Malhi

Cosmetic Doctor

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